Refund & Cancellation Policy
I N F I N I I T E V1 LLC (DBA INFINIITE GLOBAL)
Effective Date: October 2, 2026 | Last Updated: October 2, 2026
1. Purpose and Scope
This Refund & Cancellation Policy (“Policy”) explains how you may cancel and request refunds for IT and digital services purchased online from I N F I N I I T E V1 LLC, a Texas limited liability company doing business as INFINIITE GLOBAL (“we,” “us,” or “our”). It applies to social media marketing, website, software and app development, IT infrastructure, technical support, consulting, and related services (the “Services”).
This Policy is part of our Terms & Conditions. It is designed to comply with the Federal Trade Commission Act, the Restore Online Shoppers’ Confidence Act (ROSCA), state automatic-renewal laws (including California’s), the Fair Credit Billing Act, and the Texas Deceptive Trade Practices-Consumer Protection Act. If a specific Order, quote, or Statement of Work (“SOW”) states different refund terms, that Order controls. Nothing in this Policy limits any right you have under law that cannot be waived.
2. Refund Eligibility at a Glance
| Service type / situation | Cancellation | Refund |
|---|---|---|
| Any Order canceled before work begins | Anytime by email | 100%, less non-refundable third-party costs disclosed before purchase |
| Any Order canceled within 24 hours of purchase, with no work started | Anytime by email | 100% |
| Fixed-price package, work in progress | Anytime by email | Prorated: amount paid minus value of work completed |
| Project / SOW with milestones | Anytime by written notice | Deposits and completed milestones are non-refundable; prepaid future milestones are refunded |
| Hourly or retainer | Anytime by email | Unused prepaid hours refunded; hours worked are non-refundable |
| Monthly / annual subscription | Anytime; stops at end of current period | Current period non-refundable, except as required by law or Section 6 |
| Ad spend paid to platforms (Meta, Google, etc.) | Stop future spend anytime | Committed spend is not refundable; unspent balance we hold is refunded |
| Third-party items (domains, licenses, hosting, stock media) | N/A once purchased | Non-refundable once purchased for you |
| Duplicate or billing-error charge | N/A | 100% |
| We fail to deliver as agreed and cannot fix it | N/A | Refund of the undelivered portion |
3. How to Cancel an Order
Email info@infiniitev1.com with the subject line “Cancellation Request” and include your name, order or invoice number, and the Service you want to cancel. Cancellation is effective on the date we receive your email. We will confirm in writing within 2 business days.
When an Order is canceled, we stop work, invoice any work completed that has not been paid, and deliver any completed work you have paid for. Partially completed work is delivered in its current state on request.
4. Subscriptions and Automatic Renewals
Before you subscribe, we clearly disclose the price, billing frequency, renewal terms, and cancellation method, and we obtain your express consent to recurring charges.
• Cancel anytime through your account dashboard (where available) or by emailing info@infiniitev1.com with the subject “Cancel Subscription.” Cancellation is as easy as signing up.
• Effect: your subscription remains active until the end of the paid period and will not renew. You will not be charged again.
• Free trials and promotional pricing: we tell you before the trial or promotion ends when you will be charged and how much, and you can cancel before then at no charge.
• Price changes: we notify you by email at least 30 days before a price increase takes effect, so you can cancel first.
• Annual plans: where required by state law, we send a renewal reminder 15 to 45 days before renewal.
5. How to Request a Refund
1 Email info@infiniitev1.com with the subject “Refund Request” within 30 days of the charge.
2 Include your name, order or invoice number, the amount, and the reason for the request.
3 We acknowledge your request within 2 business days and make a decision within 10 business days.
4 Approved refunds are issued to the original payment method. Banks usually post them within
5 to 10 business days. Refunds are made in U.S. dollars. We are not responsible for currency exchange differences or fees charged by your bank or card issuer.
6. Service Quality and Satisfaction
If a deliverable does not meet the specifications in your Order, tell us within 7 business days of delivery. We will first correct the issue at no extra cost. If we cannot correct it within a reasonable time, you are entitled to a refund of the fees paid for the nonconforming part of the Service.
Refunds are not available for dissatisfaction based on results we did not guarantee in writing, such as follower counts, leads, sales, search rankings, or platform approvals. Refunds are also not available where delays or problems were caused by missing information, approvals, or access from you.
7. Cancellation by INFINIITE GLOBAL
We may cancel an Order if we cannot perform it, if information provided is inaccurate, or if the Order violates our Terms & Conditions or applicable law. If we cancel for reasons not caused by you, we refund all amounts paid for work not yet performed. If we cancel because you breached our Terms (for example, non-payment or prohibited use), refunds are limited to prepaid amounts for work not yet performed, less costs incurred.
8. Inactive Projects
If a project is on hold for more than 30 days because we have not received required feedback, content, or access, we will notify you by email. If there is no response within 15 days after that notice, we may close the project, invoice for work completed, and refund any prepaid amount for work not performed.
9. Chargebacks and Payment Disputes
You have rights under the Fair Credit Billing Act and your card issuer’s rules to dispute billing errors. We encourage you to contact us first at info@infiniitev1.com, as we can usually resolve issues faster than a chargeback. If a chargeback is filed for Services that were properly delivered, we may pause related Services and share Order records, communications, and delivery evidence with the payment processor. If a dispute is resolved in our favor, the original amount remains due.
10. Non-Refundable Items
• Third-party costs purchased on your behalf and disclosed in advance, such as domain registrations, software licenses, hosting, plugins, and stock media.
• Advertising budgets already committed to third-party platforms.
• Completed milestones, approved deliverables, and hours already worked.
• Payment processing fees, where permitted by law and disclosed before purchase.
11. Changes to This Policy
We may update this Policy from time to time. The updated version will be posted with a new “Last Updated” date. Changes do not apply retroactively to Orders placed before the update.
12. Contact Us
I N F I N I I T E V1 LLC (DBA INFINIITE GLOBAL)
Customer Support Email: info@infiniitev1.com
We respond to all refund and cancellation requests within 2 business days.
13. Copyright Notice
© 2026 I N F I N I I T E V1 LLC (DBA INFINIITE GLOBAL). All rights reserved.
This Policy and all content on our website, including text, graphics, logos, and software, are the property of I N F I N I I T E V1 LLC and are protected by United States and international copyright and trademark laws, including the U.S. Copyright Act, 17 U.S.C. § 101 et seq. No part may be copied, reproduced, distributed, or republished without our prior written permission.